We collect only what's necessary to reply to you and run the studio. We don't sell your data. We don't use advertising trackers. We use a privacy-friendly analytics tool that doesn't identify you. You can email us any time to see, correct, or delete anything we have.
Who we are
This website (wowcreates.com) is owned and operated by
WOW Creates LLC, a limited liability company
registered in the State of Hawaiʻi. In this policy, "we," "us," and
"the studio" mean WOW Creates LLC. "You" means anyone visiting the
site, sending us an inquiry, or engaging us for client work.
What we collect
Information you give us directly
When you use our contact form, send us an email, or start a project with us, we collect whatever you share with us. That typically includes your name, email address, company or project name, budget range, timeline, and a description of what you're looking to build. During an active engagement we may also collect a billing address, phone number, and any files, credentials, or content you send us so we can do the work.
Information collected automatically
When you visit the site we may automatically log basic, non-identifying technical data: your approximate location (country/region), device type, browser, referring page, and which pages you viewed. This helps us understand what's working and fix what isn't. See Cookies & analytics for specifics.
Information we do not collect
We don't use advertising networks, cross-site trackers, session replay tools, or fingerprinting. We don't knowingly collect sensitive categories of data (health, financial, biometric, precise location, political views, etc.). If you share that kind of information with us as part of a project, we handle it under the engagement agreement, not this policy.
Why we collect it
We only use your information for the reasons we collected it:
- To reply to you. If you send an inquiry, we use it to respond.
- To do the work. Client data is used to deliver the services you hired us for.
- To send invoices and get paid. Standard billing stuff.
- To improve the site. Aggregate analytics help us make the site better, never to profile you personally.
- To meet legal obligations. Tax records, contract records, and similar requirements under Hawaiʻi and U.S. federal law.
We do not sell, rent, or trade your personal information. We don't use it for targeted advertising.
How long we keep it
- Inquiry emails: up to 24 months, then archived or deleted.
- Client project files & correspondence: for the duration of the engagement plus 7 years (standard business records retention).
- Invoices and tax records: 7 years, per IRS and Hawaiʻi tax requirements.
- Analytics data: aggregated, no individual data retained beyond 12 months.
Your rights
Depending on where you live, you may have specific rights over your personal information. We honor these rights for everyone, regardless of jurisdiction:
- Access: ask us what we have about you.
- Correction: ask us to fix anything wrong.
- Deletion: ask us to delete your information (subject to legal retention requirements).
- Portability: get a copy in a machine-readable format.
- Objection: tell us to stop using your information for a specific purpose.
- No sale: we don't sell data, so there's nothing to opt out of.
To exercise any of these rights, email us at the address in How to reach us. We'll respond within 30 days.
California residents (CCPA/CPRA)
California law gives you the specific rights listed above plus the right to know the categories of personal information we collect, disclose, or sell. We don't sell personal information. We won't discriminate against you for exercising these rights.
EU / UK residents (GDPR)
Our lawful bases for processing are: your consent (when you contact us), contract performance (client work), and legitimate interests (running and improving the site). You have the right to lodge a complaint with your local data protection authority.
How we protect it
We follow modern security practices: encrypted connections (HTTPS everywhere), strong unique passwords with multi-factor authentication on all studio accounts, encrypted storage for sensitive files, and the principle of least privilege for service providers.
No system is perfectly secure. If we ever have a data breach affecting you, we'll notify you as required by law and explain what happened and what we're doing about it.
Children
This site and our services are not directed at children under 13. We don't knowingly collect information from children. If you believe a child has sent us information, please contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. For material changes, we'll make an effort to notify you (by email if you're a client, or by a notice on the site). Continued use of the site after a change means you accept the updated policy.
How to reach us
Questions, requests, or concerns about this policy? Email us:
WOW Creates LLC
aloha@wowcreates.com
Honolulu, Hawaiʻi
We read every message. You'll get a real reply from a real person, usually within two business days.